The organisation

“Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!Connected Mobility Support Services merges the digital and technical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledge and support during the process. One of the main pillars of these services is Mercedes me connect. Mercedes me connect combines numerous connectivity services from Mercedes-Benz. Using dedicated Apps and websites, these services enable customers to connect with their vehicle at any time and from anywhere. Smartphones, tablets or PC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenance and user accounts.We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructure and develop flexible and ecofriendly mobility solutions of the future.These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business services from Mercedes-Benz, ensures van owners and fleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.Here you can check more information about Connected Mobility Services:/services/mobility-services

The function

As a Connected Mobility Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.How exactly will you operate? By…

accepting incoming support requests, incidents and problems
identifying weaknesses in our processes or tools and create awareness
registering all activities in the ticketing tool
troubleshooting minor training issues on the phone
identifying problems that can affect our processes and escalating them accordingly
resolving reported issues according to pre-defined use cases
reporting undefined issues to higher level


You can become a Connected Mobility Specialist if you:

have any affinity within IT/Telematics or are someone who has always been interested in “the internet of things”.
possess excellent communication skills (B2C and B2B)
are fluent in German, French, Spanish, Slovak & Czech (bilingual), Polish, Hungarian, Italian or Dutch
have a good command of English (written and spoken)
are able to identify, analyse and resolve problems over the phone with involved partners
can handle interaction between tools and support systems
are able and willing to work in a 24h shift pattern (shift pattern known always 8 weeks upfront)
are a non EU citizen and possess a valid work permit for The Netherlands.

We provide an extensive 4 weeks initial training and a follow up buddy program.

We offer

A Connected Mobility Specialist will be offered a rewarding job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary such as:

Attractive salary based on previous experience;
Shift allowance:

Monday – Friday 20h00 – 22h %Monday – Friday 22h00 – 07h %Saturday 50%Sunday 100%

Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
Competitive performance based salary growth;
Result oriented bonuses;
Collective health insurance at discounted rates;
Pension plan;
200 vacation hours (based on full time employment);
Holiday allowance: 8% of annual salary;
Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Is there more? Yes, we also offer:

Employee Car Program: discount on new or used Daimler brand cars;
Development: You will receive a personally tailored development plan with interesting career opportunities.
Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The internal company Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, dance courses, Yoga lessons, tennis tournaments, kayak tours, indoor soccer games…
Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks
Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation in English and any other documentation that adds value to your application.

Samenvatting vacature Mercedes-Benz Mobility Support Specialist

Bedrijfsnaam:  Mercedes Benz Customer Assistance Center Maastricht
Vestigingsplaats/Standplaats:  Maastricht, Limburg (NL)
Functie:  Mercedes-Benz Mobility Support Specialist
Branche:  Software
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend