German Speaking Customer Support – Fashion related or Technology relatedAmsterdam. Netherlands€20,400 per year + language bonus €200 a month + attendance bonus= ote €23,500 per yearObjective:The support professional will be responsible for taking inbound calls from prospective customers with regards to fashion products from a luxurious brand, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion product of this client.You will be responsible for but not limited to:
Offering customer service to end users in relation to a wide range of productsAnswering emails from customersEnsure customer satisfaction by providing timely and accurate informationLogging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
Intermediate vocational education (MBO)You have strong typing and PC skillsFluency in Native and English languageSoftware related knowledge and aptitude is a plusSales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customerYou are interested in fashionEnthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
We offer you:
Salary 9700 per month (gross)Monday till Friday 09:30-18:00An exciting full time job in a young international environmentLocation easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working locationAttendance bonus system (700 yearly)Referral bonus systemPossibilities for development and promotionsPension planIf relocating up to €1250 reimbursed

Samenvatting vacature German Speaking Customer Service – Fashion related

Bedrijfsnaam:  Recruitment Direct
Vestigingsplaats/Standplaats:  Amsterdam, Noord-Holland (NL)
Functie:  German Speaking Customer Service – Fashion related
Branche:  support
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend