Our international client based in Amsterdam are looking for a Customer Support professional who will be responsible for taking inbound calls from prospective customers. The calls are regarding queries from a worldwide brand and are to be addressed in a professional manner providing the highest level of customer service. It is important to maintain a good knowledge of the fashion sector and the latest products in the industry. Main Tasks Offering customer service to end users in relation to a wide range of productsAnswering emails from customersEnsure customer satisfaction by providing timely and accurate informationLogging detailed and accurate case notes to ensure optimal assistance for customersLearn and retain a thorough working knowledge of all existing and new products Attend team meeting/additional training sessions as scheduledShare best practices and encourage development with staff and peers RequirementsIntermediate vocational education (MBO)Fluency in German and English languageSoftware related knowledge and aptitude is a plusSales mindset: outstanding listening skills and passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customerEnthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.You are a performance driven person comfortable working in fast-paced environments.You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.Available to potentially work afternoons, evenings, weekends, and holidays.Working hours will be between Monday and Sunday 9.00 AM – 10 PM The offerAn exciting job in an international environment in AmsterdamAttendance bonus systemReferral bonus systemIrregular hours compensationLocation easy to reach by Public TransportTravel costs compensation possibilities for development and promotionsHealth Insurance BenefitsPension plan

Samenvatting vacature Customer Support Representative – German- Amsterdam

Bedrijfsnaam:  Abroad Experience International
Vestigingsplaats/Standplaats:  Amsterdam, Noord-Holland (NL)
Functie:  Customer Support Representative – German- Amsterdam
Branche:  support
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend