Our international client based in Amsterdam is looking for a Customer Support professional who will be responsible for dealing with inbound calls and emails from prospective customers for their Nordic Market. The contacts are regarding queries from a worldwide brand and are to be addressed in a professional manner providing the highest level of customer service. Main Tasks Offering customer service to end users in relation to a wide range of productsAnswering emails from customersEnsure customer satisfaction by providing timely and accurate informationLogging detailed and accurate case notes to ensure optimal assistance for customersLearn and retain a thorough working knowledge of all existing and new products Attend team meeting/additional training sessions as scheduledShare best practices and encourage development with staff and peersRequirementsIntermediate vocational education (MBO)Software related knowledge and aptitude is a plusSales mindset: outstanding listening skills and passion to find the right solution for the customer, while also closing the sale and potentially up-selling the customerEnthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.You are a performance driven person comfortable working in fast-paced environments.You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.Available to potentially work afternoons, evenings, weekends, and holidays.Fluency in Swedish, Norwegian, or Danish, and fluency in English

Samenvatting vacature Customer Support Professional – Nordic languages – Amsterdam

Bedrijfsnaam:  Abroad Experience International
Vestigingsplaats/Standplaats:  Amsterdam, Noord-Holland (NL)
Functie:  Customer Support Professional – Nordic languages – Amsterdam
Branche:  support
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend