Overzicht

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

The function

Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties. The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

(Near-) native in English
Good written and verbal skills
Good understanding of customer satisfaction
Open-minded to a diversity of cultures
Ability to prioritize, analyze, plan and coordinate on high volumes

We offer

Flexibel working hours between 12 and 15 hours a week, Monday – Sunday. Hourly wage 10 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.

Samenvatting vacature Customer Service Representative S24H UK/IRL

Bedrijfsnaam:  Mercedes Benz Customer Assistance Center Maastricht
Vestigingsplaats/Standplaats:  Maastricht, Limburg (NL)
Functie:  Customer Service Representative S24H UK/IRL
Branche:  support
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend

 

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