Overzicht

Our client is a worldwide known car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their philosophiy is to exeed customer expectations while providing the best service possible. Customer service means for our client passion and dedication, day by day – a key performance to build up strong and lifelong client relations.
For their market in France there are currently looking for a French-speaking Customer Service Representative (m/f/d) in Maastricht.

Description and responsibilities:

As a Customer Service Representative (m/f/d) you are the most important interface between the customer and the organisation
You ensure that customer concerns and inqueries are handled promptly, efficiently and professionally
You take care of after-sales service issues, service-, technical and product-related inquiries, complaints as well as general questions
You also take care of incoming calls regarding road-side assistance (24 hours assistance)
Contact with clients takes place via telephone, mail, fax or e-mail
You manage the services to customers and transfer product knowledge

Your profile:

Excellent language and communication skills in French, written and verbally
Fluency in English
A solid understanding of customer satisfaction and customer care experience with a strong enthusiasm to represent our client and going above and beyond to ensure client happiness
Passionate, friendly, team-player mentality
Ability to prioritize, analyze, plan and coordinate on high volumes
Computer literacy
Flexible to work in different shifts

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment plus

An attractive salary in addition to a variety of bonuses (for example shift work bonuses)
Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
Collective health insurance at discounted rates
Pension plan
Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
An extensive initial training at the beginning and a follow-up buddy programm
Great changes for your personal and professional development

Samenvatting vacature Customer Service Representative – French

Bedrijfsnaam:  people s place GmbH
Vestigingsplaats/Standplaats:  Maastricht, Limburg (NL)
Functie:  Customer Service Representative – French
Branche:  support
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend

 

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