For the Holiday Inn and Holiday Inn Express Arena Towers we are looking for an Allround Front Office Employee parttime/fulltime per direct.Job descriptionA wonderfull broad front office function where you perform, in changing shifts, all subtasks of receptionist as well as concierge. Besides front office tasks, you serve guests in the bar and you are able to assist during the breakfast service.Main tasks and responsibilities •Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes•Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay•Be the warm welcome that kicks off a memorable guest experience•Handle cash and credit transactions•Always know what events and activities are on the day’s schedule•Jump into other ad-hoc duties when your colleagues need your help•Handle incoming phone calls•Providing excellent service and guest experience•Providing wakeup service, laundry service and tourism information•Arranging restaurant reservations in the area•To function in the bar and when necessary, assist during breakfast service. Requirements•Minimum MBO work- en thinkniveau, preferably a finsished tourism-related education•Relevant front office experience in hotels•Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to•Fluency in the local language and English •Flexibility – night, weekend and holiday shifts are all part of the job•You have your own transportation or can reach the hotel 24/7 (you are able to travel before 7:00 and after 23:00, on weekdays, weekends and during holidays.)What are we looking for?•You are pro-active•You are guest and service focussed•Preferably you speak a third language•Someone who, besides FO tasks, likes to assist in the breakfast service•You can handle stress•You are communicative and like to talk to guests

Samenvatting vacature All-round Front Office employee PT/FT

Bedrijfsnaam:  Holiday Inn Express Amsterdam Arena Towers
Vestigingsplaats/Standplaats:  Amsterdam, Noord-Holland (NL)
Functie:  All-round Front Office employee PT/FT
Branche:  hospitality
Opleidingsniveau:  Onbekend
Dienstverband:  Fulltime
Aanstelling:  Onbekend