Overzicht

Looking for a technical specialist who is eager to learn, likes to travel, is service minded and most of all wants to know everything about printers. If you speak either Spanish, Portuguese or Russian and perfectly English this is the right job for you.

– Interact directly with customers to diagnose and solve technical problems

– Analyze and clarify customer requests and advise our customers accordingly

– Direct support to dealers and distributors by onsite interventions

– Check product documentation for completeness and accuracy

– Communicate with development teams in order to find solutions

– Exhibition support and sales support

– After sales support across EMEA

– Installation, operating and dismantling of machines for exhibitions

– Organizing and hosting technical trainings for dealers and distributors

– Monitoring dealer skills and alerting management about technical issues

– Elaborate the knowledge base for internal/external use

– Refurbishing of second hand machines

– Inspection and repair of returned/used machines for re-sale

– Inspection and repair of damaged machines

– Advising and training sales persons about machine specifications, proper usage and features

– Advising sales when specific applications or machine requirements arise

– Supporting customer service with questions about delivery conditions and availability of parts

Functieeisen

– MTS electronics /mechanics or HTS level, gained through work experience

– More than average IT-skills gained through trainings or schooling

– Experienced in digital printing technology and processes

– Fluent written and oral communication skills in English and preferably in another European language (German, French, Dutch, Spanish, Portuguese, Russian)

– Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software

– Experienced in direct B2B (business-to-business), servicing of large format printers or other comparable technology

– Experienced in organizing and hosting B2B trainings

– Knowledge and experience with helpdesk systems and troubleshooting procedures

– Knowledge and experience with warranty terms and the decision making process

– Experienced in colour management and colour profile process

– Experienced in exhibitions and presentations

– Travelling throughout Europe on a regular basis

– Team player, organized, flexible and good communicative skills

Bedrijfsomschrijving

It’s their business to develop and distribute (new) products based on their inkjet and cutting technologies. They develop industrial large format printers in which they distinguish themselves with their innovative digital colouring and cutting methods. The market in which they operate can be divided into three segments: Sign Graphics (publicity materials, billboard posters, signs etc), Industrial products (printing in colour and cutting on non-flexible materials such as tiles, plastic and aluminium etc.) and textile applications. They develop the complete product range for all product lines, both software and hardware.