SOLLICITEER DIRECT – As a support engineer within the IT Electrical Engineering Infrastructure group you are providing 1st and 2nd line support to our client's Research and Development organization. You provide support to the electronics designers and analytics engineers. The engineering environment is used by more than 4600 research and development engineers, worldwide. – You will be part of a team consisting of more than 25 people, with 6 support engineers – Intake of end-user calls via phone, mail or support system; align with end-users on issue definition – Handle support calls, try to solve issues immediately, or create incidents to follow-up. Monitor progress of open tickets – Incident management and identifying problems for supported Services, mainly in the Electrical Engineering area – Support and handle standardized requests from engineering – Participate as technical IT support engineer in running projects within the team – Investigate and suggest non-standard changes with a limited scope – Deliver support on IT services based on Windows and Linux – Drive progress towards internal and external partners for implementation of solutions – Perform limited application and infrastructure testing as part of change or escalation management Functie-eisen: Requirements – Bachelor level or equivalent in Electrical Engineering, Embedded Systems or Information Technology. – Knowledge of Engineering Applications is a pre, in particular Electrical Engineering applications, HDL design and/or Technical Computing/Analytics applications – Basic understanding and practical experience with: – Shell scripting – Linux / Windows OS knowledge – MS Office applications Personal skills – Highly motivated team player – Shows initiative and problem solving attitude – Independent, accurate, systematic approach, problem solving – Pragmatic, practical, flexible and committed to quality – Analytical skills – Think practical on the impact of decisions for end-customer / user – Strong communication skills and proficiency in the Dutch and English language. Bedrijfsomschrijving: Our client is world market leader in the development and production of high tech lithography machines for the semiconductor industry. It is an international company that explores the limits of technical possibilities, with production and research facilities across the globe. Their headquarter is based in Veldhoven in The Netherlands. Employees with over 95 different nationalities are working here.
Samenvatting deze vacature
|Functie:||IT Support Engineer – Veldhoven – Experis|
|Aanstelling:||uren per week (indien bekend)|